Customer Service Executive

Responsibilities

• Customer Orders (processing, modification and cancelation) for finished goods and spare parts.
• Open orders and shipment status tracking.
• Commercial Return including Issuance of Credit & Debit Note.
• Customer enquiry - receive and response to communication (both telephone and email) from customers.
• Local inventory management (Returns)
• Samples management (order, shipment, inventory tracking)
• Call centre activities- Small Accounts served through telephone/web.

Qualifications

• Previous experience in a customer support role.
• Strong phone and verbal communication skills.
• Familiarity with SAP & CRM systems and practices.
• Ability to multi-task, set priorities and manage time effectively.