Customer Service Executive

Job Summary
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities
May provide on time reporting, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Research and resolve moderately complex problems, and research/tracking orders. Order Management- SO or PO entry processing Order Backlog Management Enter Expedites in system Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.
Job Level Specifications