Customer Service Executive

We are looking for a Customer Service Executive to join our team in Kuala Lumpur. This is an office-based role supporting customers across multiple e-commerce platforms.

Job Responsibilities:

• Handle customer inquiries via TikTok, Shopee, and Lazada
• Respond to customer messages promptly and professionally
• Assist customers with orders, deliveries, refunds, and after-sales issues
• Resolve customer complaints efficiently and follow up until closure
• Coordinate with internal teams to ensure smooth order processing
• Maintain accurate records of customer interactions
• Ensure high customer satisfaction and service quality

Job Requirements:

• Experience in e-commerce customer service (TikTok / Shopee / Lazada preferred)
• Able to work full-time (9:00 AM – 6:00 PM) or part-time night shift (6:00 PM – 3:00 AM)
• Able to communicate in Malay and English (Mandarin is an advantage)
• ...