Customer Service Executive

Company Background
We are representing our client, an established company in the transportation and logistics industry, in their search for a suitable candidate to join their team
Job Responsibilities:
Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
Coordinate with overseas agents on shipment consolidation (Air & Ocean).
Work closely with the Operations team to ensure timely delivery of shipments.
Follow up and resolve customer queries effectively.
Identify customer needs, evaluate issues, and provide appropriate solutions.

Job Requirements:
Diploma or Degree in any fields
Minimum 3 years of customer service experience.
Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
Competent in MS Office applications (Outlook, Excel, Word).
Ability to work under pressure.
Strong communication, presentation skills, and team...