Customer Service Executive

Job Title: Customer Service

Job Summary:

We are seeking a dedicated and detail-oriented Customer Service – Cargo to support daily air cargo operations. The successful candidate will manage cargo bookings, documentation, system updates, customer coordination, and billing processes while ensuring compliance with airline and regulatory requirements.

Key Responsibilities:

* Handle customer inquiries, shipment tracking, and resolve documentation or operational issues.

* Manage cargo booking, reservations, and space coordination with airlines.

* Monitor flight schedules and optimize cargo space utilization.

* Liaise with warehouse, operations team, and airline representatives for shipment updates and uplift confirmation.

* Perform FWB (Air Waybill data) and FHL (House Manifest) transmission.

* Ensure accuracy of EDI messages and resolve transmission discrepancies.

* Close completed jobs in the system upon shipment compl...