CUSTOMER SERVICE EXECUTIVE

Overview

Job Description & Requirements

Responsibilities

• Handle customer enquiries via communication channels such as phone, email and WhatsApp in a professional and timely manner.
• Coordinate laundry pickup and delivery schedules with operations and logistics teams.
• Prepare service quotations, delivery orders and billing documents.
• Maintain accurate records of customer transactions and service feedback.
• Follow up proactively on service issues, customer complaints and resolution tracking.
• Build positive, long-term relationships with clients to enhance customer satisfaction and loyalty.

Qualifications

• Minimum GCE ‘O’ Level/Diploma in Business, Hospitality or equivalent
• At least 1–2 years of experience in customer service / client coordination
• Strong communication and interpersonal skills
• Proactive, resourceful and customer-oriented with good problem-solv...