Customer Service Executive

Overview

We are seeking a dedicated Customer Service Executive to join our team. The individual will be instrumental in ensuring a positive customer experience through effective communication and problem-solving, while also tabulating data and reports to provide valuable insights that support business strategies and initiatives.

Key Roles & Responsibilities

• Handle incoming customer inquiries promptly and accurately via phone and email.
• Assist customers with feedback and concerns to ensure timely resolutions and achieve high levels of customer satisfaction.
• Maintain professionalism and empathy when addressing customer concerns and complaints.
• Collaborate with internal stakeholders, such as operations and sales teams, to ensure prompt resolution of customer queries and feedback.
• Record detailed information of customer interactions, transactions, comments, and complaints using CRM software.
• Identify ...