Customer Service Executive

About the Company CPO Pte Ltd is a fast-growing startup dedicated to delivering high-quality products and exceptional customer service. We pride ourselves on building strong, long-term relationships with our customers while maintaining operational excellence. As we expand, we are looking for a passionate and customer-focused individual to join our team. Job Summary As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem-solving abilities, and a proactive mindset. Key Responsibilities Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly
Provide effective solutions to customer concerns or escalate complex matters to relevant departments
Process orders, returns, and exchanges accurately to ensure a sea...