Customer Service Executive

Purpose of the Role

The Customer Service Executive plays a key operational role in ensuring accurate and timely execution of customer orders for international customers. This role supports smooth coordination across Sales, Logistics, Finance, and external partners to meet delivery commitments and maintain high service standards as Doodle Labs scales globally.

What You'll Do

• Process international quotations, sales orders, and invoices end-to-end, ensuring accuracy and timely acknowledgment
• Track and update payment status and coordinate with Finance on discrepancies
• Communicate delivery schedules, shipment updates, and revisions to international customers
• Support on-time delivery by coordinating with logistics partners and validating shipping documents
• Ensure customer-facing documents are accurate and compliant
• Process quotation and shipment rejects
• Handle customer inquiries and complaints and f...