Customer Service Executive

About the role

As a Customer Service Executive at EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD. You will be responsible for providing exceptional customer service to our clients. This full‑time role is based in Singapore and involves interacting directly with customers to address their inquiries and concerns.

What you'll be doing

1. Answering inbound customer calls, emails, and messages in a timely and professional manner
2. Resolving customer issues and complaints effectively and efficiently
3. Providing accurate information about our products and services
4. Identifying opportunities to upsell or cross‑sell additional services
5. Maintaining detailed records of customer interactions
6. Provides support to the Manager on the day‑to‑day management of the facility
7. Responsible together with the onsite team for the sales and revenue performance of the business

What we're looking for

1. Excellent co...