Customer Service Executive

Responsibilities

• Provide quality customer service support to customers over e‑mail and phone.
• Handle customer enquiries efficiently and escalation issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value‑added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements

• Diploma, Degree in Business or any relevant discipline
• At least 2 to 3 years of relevant experience on order processing and delivery arrangement, customer relationship management.
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