Customer Service Executive

Job Summary Provide exceptional customer care and product support to enhance brand experience while managing multi-channel communications. Lead order fulfillment for the e-commerce platform. Responsibilities Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently Execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery Collaborate proactively with other departments to align customer service and order fulfillment efforts with company objectives Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs Required competencies and certifications Diploma in Business or a rel...