Customer Service Executive

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5 days work week

Key Requirements:

• A confident and effective team player; able to work independently and under pressure
• Strong communication skills required
• Preparation of necessary paperwork for onboarding of new transactions
• Ensure a positive client experience by following-up and resolving customer service-related issues in an appropriate and timely manner
• Meeting and maintaining high level of frontline service

Key Responsibilities:

• Reach out to company existing active & non-active client base
• Manage internal customers for order management and attend to their inquiries
• Attend to clients’ ad hoc requests and enquiries from various channels including face-to-face, phone, email, or Non face-to-face video conference.
• Actively update clients by sending EDMs
• ...