Customer Service Executive

At Silver Bullion, we pride ourselves on helping our clients Truly Protect Their Wealth across the globe by minimizing their exposure to systemic risks via precious metals. As we expand our reach, we’re seeking dedicated and enthusiastic individuals to join our team as Customer Service Executives. If you're passionate about wealth protection and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in English, helping clients make their precious metal transactions.
• Assist customers with inquiries, complaints, product information, and general issues in a professional manner.
• Resolve customer issues efficiently, ensuring a positive customer experience.
• Collaborate with internal teams to elevate and solve complex problems.
• Accurately document customer interactions and maintain detailed records of customer inquiries.
• Pote...