Customer Service Executive

Customer Service Executive

Basic: $2,700 - $2,800

Location: Bishan

Working hours: 10am to 6pm , Monday to Friday

Key Responsibilities

• Providing timely and accurate support to riders and driver-partners via walk-in, hotline, and email channels.
• Resolving a wide range of customer issues including trip disputes, payment discrepancies, account verification, safety concerns, and lost-and-found items.
• Documenting all customer interactions accurately in our CRM system while maintaining strict compliance with Singapore's Personal Data Protection Act (PDPA).
• Escalating complex or sensitive cases (e.g., safety incidents, regulatory matters) to the Team Lead with comprehensive context and documentation.
• Assisting driver-partners with onboarding queries, vehicle documentation checks, and platform navigation support.

Required Qualifications and Skills

• Diploma or equivalent...