Customer Service Executive

Job description Knowledgeable in Metal suppliers (who and where they are), also to know equivalent metal properties for recommendation and able to negotiate for strategic partnership on support and pricing
It is timely to get purchasing Dept quotes to meet PO and production requirements
Respond promptly to customer inquiries via phone, email, chat, or social media platforms within 48 hours.
Provide accurate and helpful information regarding products, services, pricing, and policies consulting with Sales team.
Assist customers with placing orders, processing payments, and tracking order status.
Check packaging availability before committing to ship to customers
Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any
Coordinate with internal teams, including sales and logistics, to ensure timely order fulfilment.
Address customer concerns, complaints, and service issues in a professional and empathetic manner.
Investig...