Customer Service Executive

Job Summary

The Customer Service Executive (Frontline) is the first point of contact for patients and caregivers engaging in sleep therapy services, including CPAP trials, equipment purchase, and ongoing support. The role focuses on delivering compassionate, accurate, and efficient service while ensuring compliance with medical device handling protocols and patient confidentiality.

Key Responsibilities

1. Patient Interaction & Frontline Service

• Welcome patients and caregivers warmly, creating a supportive and reassuring environment.
• Manage patient check-in, registration, and appointment coordination for sleep studies, CPAP trials, and follow-up sessions.
• Provide clear explanations of CPAP trial processes, equipment handling, and aftercare expectations.
• Handle patient inquiries, feedback, and concerns promptly, ensuring professional resolution or escalation when necessary.

2. Service Coordin...