Customer Service Executive

Responsibilities

• Managing house accounts, both local and international with allocated budget
• Handling new and house accounts given by manager
• Confirming the orders and flowing the jobs to production and ensuring all matters or enquiries are met
• Responding promptly to customer inquiries and handling feedback and complaints from clients
• Processing orders, forms, applications and requests
• Organizing workflow to meet customer timeframes
• Directing requests and unresolved issues to the designated resource
• Dealing directly with customers either by telephone, electronically or face to face
• Keeping records of customer interactions, transactions, inquiries, comments, complaints and action taken.
• Preparing and distributing customer activity reports and maintaining customer database
• Obtaining and evaluating all relevant information to handle product and service inquiries
...