Customer Service Executive

Job Summary

The Customer Service Executive will be responsible for handling customer inquiries, coordinating aerospace shipments, and ensuring smooth operational support. This role requires working on a shift basis to support time-sensitive aerospace logistics operations.

Key Responsibilities

• Act as the main point of contact for aerospace customers.
• Handle customer inquiries, booking requests, and shipment updates.
• Coordinate with operations, warehouse, and transport teams to ensure timely shipment handling.
• Monitor shipment status and proactively update customers on any delays or issues.
• Prepare and verify shipping documents (AWB, invoice, packing list, customs documentation).
• Ensure compliance with aerospace handling requirements and company SOP.
• Maintain accurate records in the system and ensure proper data entry.
• Resolve customer complaints professionally and escalate when necessary.