Customer Service Executive

About the role

At AmBank Group, we are seeking passionate and customer-focused individuals to join our team as Customer Service Officers/Executives based in Sungai Besar Branch. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.

What you'll be doing

• Provide prompt and efficient assistance to customers, addressing their inquiries and resolving their issues in a timely manner
• Ensure all its transactions are in compliance with policies (internal & external), guidelines and regulations
• Proactively identify opportunities to cross-sell and up-sell relevant banking products and services
• Collaborate with other teams to ensure a seamless and consistent customer experience
• Participate in regular training and development activities to stay up-to-date with the latest products, policies, and procedures