Customer Service Executive

About the role

We are seeking an enthusiastic and customer-focused Customer Service Executive to join our dynamic team at ELITE TRANSFORM TEAM' in Permas Jaya Johor. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

1. Answering and responding to customer inquiries and concerns in a timely and professional manner
2. Resolving customer issues and complaints effectively and efficiently
3. Providing accurate information and guidance to customers on our products and services
4. Maintaining detailed records of customer interactions and transactions
5. Collaborating with other departments to ensure a seamless customer experience
6. Continuously learning and staying up-to-date with the latest policies, procedures, and industry trends
7. Contributing to the improvement of our customer service processes and strategies

What...