Customer Service Executive (Third-Party Warehousing)

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, transportation, freight forwarding, container depot, ISO tank depot and automotive logistics services in Singapore.

Role Description

The incumbent will be joining our team as Customer Service Executive in our subsidiary company, SH Cogent Logistics Pte Ltd. The Customer Service Executive will be responsible to lead a team, process shipping documentation and fulfil customers logistics requirement.

Duties

1. Lead a customer service team to process order requests from customers
2. Actively engage with customers to resolve feedback to ensure high level of satisfaction
3. Monitor and forecast dip /surge in ca...