Customer Service Executive/Lead

Job Summary

The Call Center Executive is the first point of contact for Malaysia customers, delivering professional, efficient, and high-quality customer support. This role involves handling inbound calls, emails, and live chat inquiries related to product information, orders, troubleshooting, warranty claims, and general support.

The ideal candidate has excellent English communication skills (Western accent preferred), a calm and empathetic personality, and a strong commitment to customer satisfaction.

About the Role

• Respond promptly and professionally to customer inquiries via phone, email, and live chat
• Provide accurate information on the company's products, including features, specifications, assembly, and maintenance
• Assist customers with order placement, tracking, changes, and cancellations
• Resolve customer issues and complaints efficiently, escalating complex cases when required
• Process warranty claims, retu...