Customer Service Experience

Role Overview

The Executive – Customer Service Experience plays a crucial role in delivering exceptional support to both local and international prospective and current students, parents, and key stakeholders. This position ensures a seamless and positive student experience throughout their academic journey at the University of Cyberjaya. The incumbent will serve as the primary point of contact for student inquiries, provide comprehensive guidance on university policies and services, and foster strong relationships to uphold the university's commitment to excellence. Additionally, the role involves assisting the Student Recruitment Department with daily operations, managing complaints, and facilitating the resolution of cross-departmental issues.

Key Responsibilities

1. Student Engagement & Support

• • Provide timely, professional, and courteous responses to student inquiries via multiple communication channels, including phone, email, and fa...