Customer Service & Experience (Maternity Leave)

At IDEMIA Secure Transactions you will help build technologies that secure billions of essential transactions every day.

You will be responsible for managing day-to-day customer interactions, ensuring efficient service, timely solutions, and high customer satisfaction, while supporting commercial and operational processes.

Location

Bogota 96 (Hybrid)

Type of contract

Temporary (due Maternity Leave)

Key responsibilities

• Serve as the primary point of contact for customers, handling inquiries, requests, and complaints with a strong service mindset.
• Ensure timely and accurate processing of customer orders, quotes, and invoicing while coordinating with internal teams.
• Ability to work with data, reports, and dashboards to support customer service and operational activities.

Requirements

• Academic Degree in Industrial Engineering, Business Administration or rela...