Customer Service Expert - Bilingual Role

Advance your career with Ford Credit Canada as a Customer Service Expert, specializing in account maintenance. This bilingual (French/English) role focuses on managing delinquent accounts in Edmonton.
As a key member of the team, you will take charge of early-stage delinquencies, deploying your problem-solving skills to negotiate payment arrangements. Your ability to engage with customers professionally will help restore their accounts and enhance their financial situation. Working at Ford Credit, you'll contribute to a customer-focused brand image.
Key Responsibilities:
• Initiate contact with customers facing account issues
• Use negotiation techniques for payment solutions
• Review account histories for informed decisions
• Follow Ford Credit policies for quality service
• Actively participate in team meetings and feedback
Requirements:
• High School Diploma or CAEC required
• Bilingual proficiency in French and English
• Background in collections or...