Customer Service Expert II at Merit Medical

Join Merit Medical as a Customer Service Expert II and contribute to innovative healthcare solutions. This DAY role combines customer engagement with proactive order management for optimal service delivery.
Merit Medical is looking for a Customer Service Specialist II with exceptional verbal and written communication skills. Your role will involve answering customer calls, managing products orders, and coordinating with departments for timely deliveries. A background in customer service with at least two years of experience is essential, along with proficiency in relevant software tools.
Key Responsibilities:
• Manage incoming calls and process customer product orders
• Address and resolve customer concerns regarding sales
• Track product shipments as necessary
• Enter and adjust orders, including EDI types
• Support Sales Representatives in customer-related issues
Requirements:
• High school diploma; further education is a plus
• Minimum of two years of c...