Customer Service Expertise at Definity

Become a vital part of Definity in Waterloo, ON, as a Bilingual Customer Service Representative, expertly managing customer inquiries in English and French. This role is focused on effective communication and customer resolutions.
Reporting to the Team Leader, CCA, you'll engage with customers, providing professional assistance over the phone and through email. Your proactive approach will ensure thorough follow-ups and positive rapport with each client while managing critical databases.
Key Responsibilities:
• Answer customer questions promptly via phone and email
• Provide consistent follow-ups until inquiries are resolved
• Accurately input data into the corporate database
• Share basic insurance information and arrange services
• Handle data tracking and spreadsheet management effectively
Requirements:
• Excellent communication in both French and English
• Strong problem-solving and customer service abilities
• Skilled in multi-tasking and decision-...