Customer Service First Response Unit Claims Handler

Job Title: Customer Service First Response Unit Claims Handler

Location: Liverpool

Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role

Job Type: Full Time, Permanent

Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.

What you will be doing:

Providing a professional and proactive response in assessing claims in line with policy and procedure
Providing an empathetic service to clients who have been involved in road traffic incidents
Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
Handle First Notification of Loss (FNOL) calls, entering relevant claims details
To monitor and...