Customer Service for Healthcare Account

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Naga City, Camarines Sur. In this full-time role, you will be providing exceptional customer service to clients in the healthcare industry, working on fixed weekends off. As a key member of our customer service team, you will play a vital role in ensuring our clients receive prompt and effective support.

What you'll be doing

• Answering inbound calls from customers and addressing their queries and concerns in a professional and empathetic manner
• Documenting customer interactions and maintaining accurate records
• Escalating complex issues to the appropriate team or manager for resolution
• Identifying opportunities to improve customer experience and sharing feedback with the management team
• Adhering to company policies and procedures to ensure consistent service delivery
• Participating in training and development programs to...