Customer Service for Hotels

This is an exciting opportunity to join the customer service team, a dynamic company dedicated to providing exceptional customer experiences in the hospitality industry. As a Customer Service Representative for Hotels, you will be the primary point of contact for our hotel clients, ensuring their needs are met and their guests receive world-class service. This is a full-time position based in Davao City, Davao del Sur.
What you'll be doing
Handling inbound calls from hotel guests and resolving their queries and concerns in a professional and empathetic manner
Providing detailed information about hotel amenities, services, and policies to callers
Troubleshooting and resolving any issues or complaints in a timely and effective manner
Upselling and cross-selling hotel packages and promotions to generate additional revenue
Maintaining accurate and detailed records of all customer interactions
Collaborating with the hotel management team to continuously improve the cust...