Customer Service for Property Management Software (México)

We are looking for a full-time Customer Service Representative for a U.S. Property Management Software Platform. This person must have a great customer service mentality and excellent written and spoken English.

Job Responsibilities

• Providing an excellent experience for our users through positive interactions and problem solving skills.
• Implementing company's policy while supporting the customer to solve their problems and understand the software better.
• Escalating tickets for issues that require IT support.

What we are looking for

• Advanced English level both written and spoken
• Previous experience in Property Management Companies and using software for property management (Fixt, Yardi, Appfolio, or similar)

What we offer

• Monthly salary of $15,000 before taxes
• Home office bonus of $800 pesos a month
• Mexican law benefits
• 100% remote position