Customer Service for Telco Sales Account

As a Customer Service Representative for the Telco Sales Account at TORCH Solutions, you will be the first point of contact for customers, providing exceptional service and support to ensure their satisfaction. This is a full-time position based in Mandaluyong City, Metro Manila, offering a competitive salary and a sign-on bonus.

Basic Salary Offer: ₱28,000
*** plus 5k-10k average incentives|
20K highest monthly incentives ***

What you'll be doing

1. Handling inbound customer calls and inquiries related to telco services
2. Providing accurate and timely information to customers on product features, pricing, and availability
3. Resolving customer issues and complaints efficiently and professionally
4. Identifying and addressing customer needs, and offering appropriate solutions
5. Maintaining detailed records of customer interactions and transactions
6. Adhering to company policies and procedures to ensure a consistent custom...