Customer Service (Freight Forwarding/Logistics Operations)

Job Scope



Process Import Bookings and coordinate customer order with overseas agents



Communicate with customers, service providers, airlines, shipping lines, overseas agent



Shipment order tracking / status reports



Job invoicing / processing creditor invoices



Arranging transport / cartage



Maintain safe and clean working area by complying with company policies and procedures



Order registration in CargoWise One is an advantage



Qualifications



Graduate of Customs Administration or related course



More than 5 years experience in the industry (logistics, freight forwarding)



Solid work exposure in the end to end activities of order processing



Experience in using Cargowise/ ICS/ Excel



Strong attention to detail



Able to work autonomously



Excellent Customer Service skills
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