Customer Service Front Office Agent

About this Position The Adhesive Customer Service Front Office Agent is the first contact point to support customers, representatives and distributors. The qualified candidate should maintain good rapport with customers by handling their concerns with professionalism. They should be able to take initiatives in learning, accountability and are capable of managing, problem-solving and responding to open issues in a timely manner.

What you´ll do

• Fulfil and support internal and external customers’ purchase orders from a multi-region customer base.
• Close follow up with Sales and Customers’ back orders status.
• Process order changes with compliance to Company's policies.
• Provide customer support; attend to their inquiries and provide assistance as and when necessary.
• Coordinate and expedite with related departments on customers’ orders and delivery matters.
• Proactively communicate reschedules and suggests alternat...