Customer Service General Trade Supervisor

Key Responsibility

• Act as the main point of contact for customers regarding order status, delivery timelines, and issue resolution.
• Oversee order processing to ensure accuracy, completeness, timely execution proactively communicate with customers on potential delays or service disruptions.
• Monitor and improve customer satisfaction and service level performance.
• Collaborate with planning, warehouse, and transport teams to improve fulfillment reliability.
• Generate and analyze performance reports to ensure continuous improvement.
• Oversee daily distribution and transportation operations to ensure timely delivery of goods and coordinate with logistics providers, transporters, and warehouse teams.
• Work closely with Supply Planning, Warehouse, Procurement, and Sales teams.
• Align demand, inventory availability, and delivery plans to meet customer expectations and participate in S&OP / Demand Review pr...