Customer Service

Description We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.

Responsibilities:
• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.
• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.
• Deliver accurate and detailed information about banking products and services.
• Record customer interactions and transactions thoroughly in the system to maintain accurate records.
• Work collaboratively with team members to ensure a seamless and efficient customer experience.
• Analyze customer needs and recommend suitable b...