Customer Service

We are looking for someone with strong verbal and written communication skills and a genuine passion for speciality coffee to join our team as a customer service representative. The role will involve helping CCB's customers in store and online, via email, live chat, phone and social media.
This is a full time position, that would be based, at least in part, at our HQ in Claremont, Cape Town, but also may involve remote work.
Job description
We're looking for someone to join our team as a Customer Service & Coffee Specialist. You won't be serving coffees, but you will be serving customers, in person, on the phone, via live chat, by email and on all our social media channels. Your job will be to answer their questions, help sell our products, and most importantly ensure that everyone who interacts with Cape Coffee Beans has an excellent experience.
Professional experience in the coffee industry is not strictly necessary (though it would be a plus), but you do need to be an en...