Customer Service Incident Coordinator (German & Additional Language Speaker)

**What We'll Bring:**We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.**What You'll Bring:**We’re looking for a Customer Service Incident Coordinator (German & Additional Language Speaker) to join our growing Sontiq team.Shift Pattern: Monday to Friday 09.00 - 17.30**Day to Day You’ll Be:*** Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft* Examine and analyse information to determine the severity of the fraud, breach and/or identity theft* Exercises independent judgement in setting priorities to ensure that deadlines and due dates are met* Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud ...