Customer Service / Inside Sales Lead

MacDonald Search Group is proud to partner with our client in their search for a Customer Service / Inside Sales Lead to be based out of their Langley, BC head office. Our client is a well established, highly successful and still growing food distribution company with operations in multiple western Canadian locations.

We are looking for a motivated, hands-on customer focused individual to act as the go-to person for their frontline team. This is a vital role designed for a professional who is ready to step into a supervisory position by mentoring a small team of junior representatives while staying active in daily operations.

You will be the first point of resolution for escalated customer scenarios, using your judgment to solve problems. Your goal is to keep the team moving smoothly, ensuring customer issues are handled effectively without needing to escalate every minor hurdle to Sales Management.

Key Responsibilities Frontline Support & Order Management