Customer Service Intermediate Analyst 2 (Cantonese & Mandarin Speaking)

Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Customer Service Analyst 2 is an intermediate‑level position responsible for delivering high‑quality support and issue resolution to clients, in close coordination with the broader Customer Service team. The primary objective of this role is to manage external customer inquiries, ensure timely resolutions, and provide ongoing service support while upholding strong operational, compliance, and risk management standards.

Key Responsibilities

• Serve as the primary point of contact for clients and inter...