Customer Service Intern

Job Title

Job Description

Job title:
Customer Service Intern
Your role:

• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

• Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.

• Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.

• Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.