customer service

About the role

This is an exciting opportunity to join the dynamic and customer-focused team at ROYALE CUSTOM CARGO INC.'. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. In this full-time role, you will be based in our Intramuros, Manila City office, where you'll contribute to the overall success of the business.

What you'll be doing

1. Handling inbound customer enquiries and requests via phone, email and chat
2. Providing knowledgeable and courteous assistance to customers
3. Troubleshooting issues and offering solutions to ensure customer satisfaction
4. Updating customer records and maintaining accurate documentation
5. Contributing to the continuous improvement of customer service processes and procedures
6. Collaborating with cross-functional teams to deliver exceptional customer experiences