Customer service (japanese bilingual)

Overview
CACTUS is a remote-first organization, and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
Join our dynamic Customer Service team of over 100 passionate advocates from more than 7 diverse nationalities and cultures! We seamlessly work across locations and time zones, leveraging our deep local knowledge, understanding of customer preferences, and unwavering passion to create delightful customer experiences at every interaction.
We offer services such as academic editing, translation, publication support, and transcription, serving a diverse clientele of researchers, university professors, doctors, and other academicians.
Please Note: This role is a 12 month contract and may require you to work in rotational shifts. In case of weekend and national holiday shift, you will be compensated with a compensatory off.
Responsibilities
Engage with Japanese Custo...