Customer Service 客服 （On-site）

Job Responsibilities：
Respond to user inquiries through the online support system, including product usage, account-related matters, and general assistance.
Handle basic support issues such as order inquiries, payment-related matters, and feature guidance.
Follow up on customer feedback, document issues accurately, and coordinate with the relevant departments when necessary.
Assist in maintaining positive customer relationships and enhancing overall user experience and satisfaction.
Monitor backend activity and report any unusual situations in a timely manner.
Follow company SOPs and support procedures to ensure service consistency and quality.
Perform other ad-hoc duties assigned by management.
Job Requirements：
High school qualification or above; Bachelor’s Degree in Finance, Business, or related fields is preferred.
Good communication skills and strong customer service awareness.
Fast typing speed with quick response capability.
Able t...