Customer Service

About the role

EVOSCALE SDN. BHD. is seeking a dynamic and customer-focused Customer Service & Sales Support to join our growing team. As a Customer Service & Sales Support, you will be responsible for providing exceptional customer service and sales support to our clients. This is a full-time position based in Bandar Kinrara, Selangor.

What you'll be doing

Customer Service

1. Respond to customer inquiries via phone, email, or chat.
2. Handle complaints and escalate issues as necessary.
3. Log all warranty claims and technical issues in the ticketing system.
4. Monitor open tickets to ensure timely resolution and follow-up with customers.
5. Keep customers informed of issue status, expected resolution times, and any delays.
6. Collaborate with technical/sales teams to resolve the issues.
7. Collect and report customer feedback for continuous improvement.

Admin & Sales Support