Customer Service

Job Overview:

We are seeking a highly capable and customer-focused Customer Service & Admin Executive (Junior/ Senior) to join our growing team at Good Times DIY baking studio in Kuala Lumpur. As a key member of our administrative and client services team, you will play a vital role in ensuring a seamless and exceptional experience for our customers.

Key Responsibilities:

Customer Engagement:

1. Respond promptly and professionally to customer inquiries via WhatsApp, website chat, email, Facebook, and Instagram.
2. Summarize customer bookings received through WhatsApp and the website, and communicate relevant information to each outlet.
3. Manage Google Calendar for daily appointment bookings across all outlets.
4. Communicate with customers to plan out event details.
5. Actively engage with walk-in customers, promoting company products and services

Administrative Tasks:

1. Generate quotations or tax invoice...