Customer Service

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description

As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail. You are also expected to:

Responsibilities

• Assist customers via Japanese and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• Japanese speaker able to con...