Customer Service

Customer Service Executive

Remote work is available initially

About the Role

We are looking for a customer-focused professional to support users of our US stock trading and financial services platform. You will play a key role in delivering a high-quality customer experience and ensuring timely, accurate support for our clients.

Key Responsibilities

• Provide professional customer support across multiple channels (chat, email, or phone).
• Assist users with account, trading, and platform-related inquiries.
• Handle customer issues with empathy, professionalism, and strong problem-solving skills.
• Escalate complex cases when needed and follow through to resolution.
• Continuously learn product knowledge and industry updates to better support clients.

Requirements:

• Bachelor's degree or above.
• Experience in customer service within financial services, securities, or trading platforms is...