Job Description
Customer Service Executive
Company: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center)
Location: The Gardens Mall, Kuala Lumpur
Job Overview
We are seeking a friendly, proactive, and customer-focused individual to join our team as a Customer Service Executive at our Samsung Authorized Service Center in The Gardens Mall. You will serve as the primary point of contact for customers, managing service inquiries, coordinating repair requests, and ensuring a smooth and positive service experience.
This role is ideal for individuals who enjoy working with people, are interested in technology products, and thrive in a fast-paced retail service environment.
Key Responsibilities
Customer Support
- Attend to customer inquiries via walk-in, phone, email, and chat channels
- Provide accurate information on Samsung products, repair services, warranty coverage, and service status
- Perform basic troubleshooting and escalat...
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